- Stay on their current benefit
- Move back to IS, if they are still receiving benefit; or
- Reinstate IS for the period following the end of their award of IS if they are no longer receiving benefit.
Each customer will be asked to complete a reply slip outlining their preference and return it to their local Jobcentre Plus Benefit Delivery Centre (BDC) in a prepaid envelope.
A dedicated national helpline (including Welsh language and textphone numbers) has been set up to provide further information. The number is 0845 850 0456. Additional support will be provided through the customers own Benefit Delivery Centre to help them decide if they are better off remaining on their current benefit.
If you would like more information about lone parent changes generally and how they are being implemented an Information Pack “Changes to Income Support for Lone Parents and Jobseekers Allowance for all Parents” provides information about the changes for lone parents. This is available on the Jobcentre Plus website at www.dwp.gov.uk/adviser/updates/changes-to-benefits-for-lone.